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FAQ

Q: What is the Process for leasing a vehicle?

A: Firstly, once you have decided on a Car or Van you will complete a proposal form which will be submitted to the relevant finance company who will perform a credit check (you are not committed at this stage)Once you have been approved for finance, we will create a client vehicle order which will be emailed, faxed or posted to you.Once you have signed your client vehicle order. A lead time will be provided once the order has been placed with the manufacturers ordering system. A few weeks before delivery or at point of order (dependant on the finance company you're approved with) you will sign your finance documents, which you will need to return; once in receipt an accurate delivery date will be given, the car will be delivered to you on the advised delivery date.

Q: Are all the vehicles supplied brand new?

A: All of the vehicles we advertise are brand new, however if we had the opportunity to advertise some great pre-reg or ex-demonstrators on the site, we would do so and highlight this along with the price. We can sometimes provide rates on used vehicles, so please don’t hesitate to ask us.

Q: Does my new vehicle come with a warranty?

A: Yes, all of our vehicles come with a full UK Manufactures warranty.

Q: Does My vehicle include Road Fund License?

A: All Contract Hire Vehicles whether business or personal come with RFL for the full duration of the contract. Contract Purchase, PCP, HP or Operating leases come with one year’s RFL, it is then your responsibility to Tax the car for the further years, the DVLA would send you the reminder.

Q: Do I have to insure the vehicle?

A: Yes, you will need to arrange your own fully comprehensive insurance for your lease vehicle. Some manufacturers offer 7 days free insurance, please ask us for further details.

Q: Do you provide free delivery?

A: Yes, all of our vehicles advertised are delivered free of charge to any UK Mainland address. Additional charges may be incurred for non Mainland postcodes.

Q: Is Maintenance included in the contract?

A: No Maintenance is not included unless otherwise stated however, if you require a maintenance or service package then this can be added onto your month rentals at an additional cost per month.

Q: Does a maintenance package include tyres?

A: This depends on the maintenance package that you select. If you select SMT (Service, maintenance and tyres) it will be included. Please note that wear and tear of a tyre is included but punctures (damage) is not, however if the tyre tread was very low and due to be replaced in less than 1,000-3,000 miles, your service provider may cover the full/partial cost of replacement. Other maintenance packages possible if Service only or Service and maintenance only.

Q: Is Roadside assistance included with the Contract?

A: This will be included as part of your new car warranty, with some manufacturers it would be 1 year and others up to 3 years. We would recommend that you consult your owners handbook.

Q: Can I put a private number plate onto my lease vehicle?

A: Yes, we can usually arrange this for you. If this is arranged before you take delivery of your new car, we do not charge to help you arrange this so only ask for the fees the DVLA will charge our Supplying Dealership. However if you choose to place a private plate on the vehicle after delivery, the finance company will need to arrange this for you and normally charge a nominal fee of around £50 in addition to the DVLA charges. Remember you will need to make arrangements a few months before the end of your contract to place your private plate on retention.

Q: Am I able to take my lease vehicle abroad?

A: Yes, providing you obtain permission from the relevant leasing company, you will need a Vehicle on hire form.

Q: What happens at the end of my contract?

A: Dependent on the contract taken out you can just simply hand your vehicle back, ask for an extension if applicable or purchase the vehicle in some cases. In contract hire cases a representative from the finance company will contact you to arrange a mutually convenient time to inspect and collect the vehicle. It is important that you inspect the vehicle yourself before the end of the contract. We advise all customers to scrutinise the vehicle as if you were purchasing the vehicle as a used car on a forecourt. Any dent, major scratch or windscreen chip should be repaired/replaced before they arrive to inspect your vehicle. Most finance companies have set charges for repairs, so you could if left end up with a hefty end of contract invoice, which can easily be avoided.

Q: What happens if I’ve exceeded my annual mileage allowance?

A: The finance company will charge you a pence per mile excess, the excess mileage charge is determined at the beginning of the contract and is included in all of our quotations. For example, if your excess mileage charge is 6 pence+vat per mile and you exceed your contractual mileage allowance by 1000 miles you will be charge £60+vat

Q: The initial payment/rental that I make at the beginning of the contract, is this refundable?

A: No, the initial payment/rental reduces or increases your rentals accordingly.

Q: What does 3+23, 6+23, 3+35, 6+35 etc mean?

A: 3+ 6+ etc is the deposit amount, so if the repayment was £200+vat, the deposit on 3+ would be £600+vat, if 6+ it would be £1,200+vat. We can tailor any quotation to your deposit requirements and if at any point you don't understand how it works then we'd be happy to explain it further, just ask.

Q: What happens if I terminate my lease early?

A: This will be dependent on the finance company, please contact us to request an early termination figure. As a rule of thumb though you could be charged anything from 50% upwards of the outstanding rentals, depending how far you are through the contract. Have a question that we haven’t answered? Simply give us a call or email us and we’ll answer your question then add it to our FAQ’s list

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